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Tag Archives: Charlie Trotter
Fixing a problem is the best path to loyalty
It might seem counter-intuitive to some, but when you’ve screwed something up is the best time to build customer loyalty. Your angry customer could end up being your best. It’s all in how you handle it. The Ritz-Carlton has understood … Continue reading
Posted in Participation, Strategy
Tagged Charlie Trotter, customer service, loyalty, Nordstrom, Ritz Carlton
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